Mid sized business
Canadia-Fullerton Mobile Money Plc
30 June 2018
· Oversee/supervise merchant/agent, corporate customers:
o Recruit and oversee merchant/agent and customer.
o Provide training to merchant/agent and customer to ensure that quality is met our standard.
o Manage stock of DaraPay products based on metrics to merchant/agent and customer as required
o Facilitate reliable delivery of merchandising materials, ATM card, POS/Tablet to merchant/agent and customer.
o Manage merchant/agent and customer to ensure those necessary customer documents are returned within the set timeline if required.
o Handle merchant/agent and customer questions.
o Follow the reconciliation process for the cash received from merchant/agent and customer if required.
o Gather feedback from merchant and customer to develop recommended solutions.
o Follow call card consistently according to standard working procedure.
o Provide training to merchant/agent and customer to ensure that quality is met our standard
o Ensure the quality of the network for merchant/agent and customer satisfaction.
· Marketing related:
o Promote and position DaraPay marketing and merchandising materials.
o Work with stakeholders to implement marketing plan/ strategy
o Monitor and report on competitive offerings in the market.
· Maintain and prepare sales reporting for the assigned areas.
· Implement business strategy for target accounts/region and account management plans.
· Track financial performance of each merchant/agent and take action where required
Ensure security of DaraPay revenue streams from competitors and other factors